SHIPPING POLICY AND TIMELINE
At Secret Garden Flora, we are committed to delivering fresh, beautiful flowers to your doorstep promptly. We are pleased to offer same-day delivery for orders placed before 2:00 PM IST. Our dedicated team ensures that your floral arrangements are delivered with care and efficiency.
Delivery Timeline:
Same-Day Delivery: For orders placed before 2:00 PM IST, we provide same-day delivery. Orders placed after this time will be delivered the following day.
Delivery Hours: Our standard delivery hours are between 9:00 AM and 6:00 PM IST.
While we strive to accommodate specific delivery time requests, we cannot guarantee exact times due to varying factors such as traffic and route planning.
Delivery Process:
We have partnered with Uber to facilitate our deliveries, ensuring that your flowers arrive swiftly and in pristine condition. Once your order is dispatched, you will receive a notification with tracking details, allowing you to monitor your delivery in real-time.
Additional Information:
- Delivery Areas: We currently offer delivery services within New Delhi and select surrounding areas. Please enter your delivery address at checkout to confirm availability.
- Delivery Fees: A standard delivery fee is applied to all orders, which covers transportation and handling. Additional charges may apply for deliveries outside our standard service area or for special delivery requests.
- Recipient Availability: To ensure a smooth delivery process, please provide accurate recipient information and ensure that someone is available to receive the delivery during the scheduled time frame. If no one is available at the time of delivery, our driver will attempt to contact the recipient to arrange an alternative solution.
We are dedicated to providing exceptional service and ensuring that your floral gifts bring joy to your loved ones. If you have any questions or require assistance with your order, please do not hesitate to contact our customer support team.
Thank you for choosing Secret Garden Flora for your floral needs.